Privacy Policy

1. Who we are

Coalfacer Pty Ltd ABN 80 163 952 (“Coalfacer”, “we”, “us”, “our”) is a software studio based in Sydney, Australia. This policy explains how we handle personal information in connection with this website at coalfacer.com (the “Site”) and our general business correspondence, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The apps we develop and services we provide are their own privacy policies. This policy covers the Site only.

2. What we collect

The Site is an informational site. It has no user accounts and no forms. We do not collect personal information from Site visitors.

We do not knowingly collect sensitive information through the Site, and we do not buy or sell personal information. If you contact us, we collect the information you provide in that communication.

3. Cookies and analytics

The Site does not use advertising or cross-site tracking cookies. If we use privacy-respecting analytics or our hosting platform sets cookies necessary for the Site to function, those are used only to understand aggregate Site usage and keep the Site running.

4. How we use personal information

We use personal information to:

• respond to your enquiries and correspond with you;
• operate, secure, and improve the Site;
• comply with our legal obligations.

We will not use your personal information for direct marketing without your consent, and we will not add you to a mailing list just because you emailed us.

5. Disclosure and overseas transfer

We do not share personal information with third parties except:

• with service providers who help us run the Site and our business (such as hosting and email providers), who may store data on servers located outside Australia, including in the United States;
• where required or authorised by law.

Where information is handled overseas by our providers, we take reasonable steps to ensure it is protected in a way consistent with the Australian Privacy Principles.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We keep correspondence only as long as needed for the purposes described above or as required by law, and then delete or de-identify it.

7. Access, correction, and complaints

You may ask us for access to the personal information we hold about you, or ask us to correct it, by emailing hello@coalfacer.com. We will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page, with the “last updated” date above reflecting the most recent change.

9. Contact

Coalfacer Pty Ltd, Sydney, Australia
hello@coalfacer.com